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How
to Receive Your Product
We partner with over 20
different manufacturers in both Canada and the U.S. We
leverage the relationship our manufacturers have with all
the major shipping companies and ship direct from
manufacturer to your home, business or campground. It
will be the manufacturer of your purchase who will package
and ship the product.
Check out our Blog post
on LTL shipping...
https://homeporchpatio.blog/2017/11/14/ltl-hppki-and-you/#more-108
Please note that the
estimated delivery time quoted to you at the time of your
order is based on information received from the manufacturer
at that time. It can never
be a guarantee of delivery time. Home Porch and Patio Kits Inc.
generally receives shipping information after the product
ships and we are committed to sharing that information with
you as it comes available to us.
Please Read the Following
Instructions Thoroughly
UPS / FedEx Ground
Smaller items, like window awnings or post purchase
accessories will ship by UPS
or FedEx ground. All such deliveries will be used as the delivery company.
Freight rate up-charges charges will apply for shipments to Newfoundland
and Labrador, Vancouver Island, Nunavut, NWT, Yukon or other northern or
remote areas in Canada. Web site pricing - - In USA is for delivery
within the contiguous US and does not include freight rate up-charges to
AK, HI, PR or US Virgin Islands. UPS / FedEx will not deliver to APO, FPO or PO Box #'s.
We do not offer "Special Shipping
Options" (3-Day, 2-Day, Overnight, etc.). Contact UPS / FedEx
regarding standard delivery practices in your area.
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Common Carrier / LTL Shipping
Larger items will be
delivered by Common Carrier, Less Than Truckload shipping. Some of the
companies used by our manufacturers are ABF, ODFL, N&B, APA, YRC, Overnite Express
or Estes.
They typically use a large truck / 18 wheel semi-trailer for delivery purposes.
There is no way we can know whether your neighborhood has 'difficulties'
that may prevent a tractor trailer from making a delivery. It is your
responsibility to make this known at the time you place your order.
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The carrier (delivery company) is paid to call
you and set up a delivery time.
At that time please take down the shipping company name and phone number.
If they don't show up
exactly on time, it would be the shipping
company
you would call. |
Home Porch & Patio Kits
Inc. is not
responsible for how the shipping company adheres to their shipping
schedules. Naturally we will help in any way we can, however we may not be able to
affect the day's outcome.
Items of note:
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LTL
shipments are delivered as 'curbside delivery.' The truck
will stop at the bottom of the driveway.
The driver's responsibility ends by opening up the back of the
truck. The driver is not responsible for unloading the product. It is highly recommended that you have someone to help you unload your
material from the truck and into the garage or backyard.
That said, most driver's will be kind and helpful during
this process!
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In all cases your
material / product will be packaged and shipped such that
two people can carry the largest of the boxes. More often
than not the boxes may be more awkward (long) than heavy.
This is often what dictates the necessity of two people.
The driver will always give you plenty of time to unload and
inspect the boxes.
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The
shipment of your material is prepaid!
Freight Carriers
should not be charging you
for deliveries described above. In the event that a clerical
error has occurred - call us as soon as you can at
1.844.404.0484
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If you believe you need help
from the shipping company to offload your material, most
docks have additional services that you can pay for. You can
discuss this with the shipping company when they call you to
set up a delivery time with you.
IF Your Material is Damaged...
For any claim of damage, shipping companies reserve the right to come out to the site to inspect
the damage.
Shipping product around North America is a complicated business.
Their employees are generally great people, with families and
responsibilities like you and me. They honestly do their best to get the
product to you undamaged, however damage and accidents can occur.
This sets us apart...
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Most companies, in
the case of damage, will ask you to file a claim with the
shipping company, pay for the replacement material to be
sent out and then wait for the shipping company to give you
a refund. NOT US! When you follow the instructions below,
it allows for us to take the responsibility of dealing with shipping companies.
By following the
instructions below we will be able to send out the
replacement material with no paperwork or cost to you. |
Your Responsibilities...
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Inspect the boxes carefully for any damage or holes.
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Note ALL damages on the bill of lading which the driver has you sign.
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Know that in most cases there may not be any damage to the unit itself, however, if we do need to get some new parts out to you, knowing who is responsible for the damage will help speed the process up.
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Refuse the shipment entirely if there is extreme
damage. If you are unsure about what to do, call us toll free
(1.844.404.0484) while the driver is there and we will gladly help with
the decision.
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Know, in the case of an entire shipment being
refused that it may take a few weeks or more to get replacement material
out to you.
EXCEPTIONS
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If you have purchased
a...
W
Pan Patio Cover | Flat Pan Patio Cover | Insulated Patio
Cover | Hard Top Screen Enclosure | Screen Walls Porch
Screening System
To
help avoid damages, some of our "materials supplied kits,"
which have materials longer than 8 feet,
may be cut down to smaller sizes, but still work with the
design of your specific unit.
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Inspect the boxes.
If there is damage to the box, take the time to
open the box where the damage is and make sure
there is no damage to the contents of the box.
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If there is damage to the contents of any box,
the entire box is to be returned with the
driver.
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Keep all boxes whose contents are not damaged!
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Please note
All Damage on the bill of lading which the driver has you sign.
Special
Instructions: The
shipping company is under instruction to take
back boxes with damaged material. However there
may be room for you to exercise some judgment. For example if you have a 24' beam that has been badly damaged 2 feet from one end and you are only using 20 feet of the beam on your unit, there is no advantage in sending the beam back.
Please make note of any
descriptions on the boxes that are being
returned. This will help us know what needs to
be sent out to you without waiting for it to be
returned! Boxes that are properly documented and sent back will then be replaced and shipped out to you promptly.
Please call us with the
list of items that were damaged.
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What we CAN do...
...work with you, the shipping company and the manufacturer to get you the replacement parts as quickly as possible. Manufacturing times and shipping distances will obviously affect timelines.
What we CAN NOT do...
Important:
Shipping companies no longer honor 'hidden damage' claims. Therefore
we cannot...
• Get replacement materials for damage that is not noted at the time
of delivery.
• Honor claims of damage after the unit has been signed for 'as
received in good condition.'
(Click here for further explanation)
Nor can we...
• Offer 'inconvenience' compensation for timelines that change due
to manufacturing or shipping delays.
• Offer
compensation for timelines that
change due to damage during shipping.
• Offer compensation for agreements between our customers and their
contractors that may be affected by manufacturing or shipping
damage/delays.
The above set of instructions is given
for the benefit of our customers - -
minimizing paperwork, time and inconvenience in the case of damaged
material.
Please be sure you have read them in their entirety.
If you need points clarified, please feel free to contact us at
anytime with your questions.
Doing it yourself does not mean doing
it alone!
Toll Free: 1.844.404.0484
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