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 We partner with manufacturers in both Canada and the U.S. We
leverage the relationship our manufacturers have with all
the major shipping companies and ship direct from
manufacturer to your home, business or campground. It
will be the manufacturer of your purchase who will package
and ship the product.
Check out our Blog post on LTL shipping...
https://homeporchpatio.blog/2017/11/14/ltl-hppki-and-you/#more-108
Estimated
delivery times should never
be considered a guarantee. We work with our manufacturers to track
the progress of
your order as it moves through manufacturing, packaging and
shipping. Home Porch and Patio Kits Inc.
generally receives shipping information after the product
ships and we are committed to sharing that information with
you as it comes available to us.
We encourage you to call after
about 3 weeks to check on the progress. Though it might take
a couple of days to get information, we will be pleased to
provide updates.
How We Ship
UPS / FedEx Ground
Smaller items, like window awnings or post purchase
accessories or backordered items to fulfill the order, will ship by
UPS
or FedEx ground within the contiguous US.
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UPS / FedEx will not deliver to APO, FPO or PO Box #'s.
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We do not offer "Special Shipping
Options" (3-Day, 2-Day, Overnight, etc.). Contact UPS / FedEx
regarding standard delivery practices in your area.
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Manufacturer Stock Trucks
Larger items will be
delivered by our manufacturer's stock trucks. They typically use a large truck / 18 wheel
semi-trailer with a 53' trailer for delivery purposes.
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There is no way we can know whether
your neighborhood has 'difficulties' (mountain roads, overhead
wires, dead end streets) which prevents a tractor trailer from making a
delivery. It is your responsibility
to make this known at the time you place your order and we can talk
about a 'plan B.' |
The Process
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Once your order is ready and has been
boxed, your order is brought to the shipping area, in each of our
represented facilities.
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Your order is then scanned and prepared for
the journey to you.
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Your order will likely make a few
stops along the way as the carrier picks up additional products for
distribution from our other service center's.
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At this point, the driver will call you to set up a delivery
time. Your delivery time will be based on when the truck is passing
through your area. There will be no other options presented to you.
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Last step is delivery day!
Helpful Tips
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We strongly advise
taking down the name and phone number of the driver that calls. In the unlikely scenario that
they are not on time, it would be them you would call.
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Your
shipment is delivered as 'curbside delivery.' The
truck will stop at the bottom of the driveway.
The driver's responsibility ends by opening up
the back of the truck. The driver is not responsible
for unloading the product. It is highly
recommended that you have someone to help you unload
your material from the truck and into the garage or
backyard. That said, most driver's will be kind and
helpful during this process!
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In all cases your
material / product will be packaged and shipped such
that two people can carry the largest of the boxes. More
often than not the boxes may be more awkward (long) than
heavy. This is often what dictates the necessity of two
people.
The driver will always give you plenty of time to unload
and inspect the boxes.
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The shipment of your material is
prepaid!
Drivers should not be charging you
for deliveries described above. In the event that a
clerical error has occurred - call us as soon as you can
at 1.844.404.0484
Though Home Porch & Patio Kits
Inc. has no control over how the manufacturer runs its shipping,
we are always standing by to help in any way we can.
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How to Receive Your
Product - - Important!
Shipping product around North America is a complicated business.
Their employees are generally great people, with families and
responsibilities like you and me. They honestly do their best to get the
product to you undamaged, however damage and accidents can occur. It is imperative that
you follow the instructions below,
it allows for us to take the responsibility of dealing with shipping companies.
By following the
instructions below we will be able to send out the
replacement material with no paperwork or cost to you.
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Inspect the boxes.
If there is damage to the box, whether it is a
crease in a long box or holes/tears in the
cardboard take the time to
open the box where the damage is and make sure
there is no damage to the contents of the box.
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Exercise good judgment! For
example if the total width of your unit is 16'
and there is damage to the last 2' of a 20'
piece of gutter, then your can receive the
damaged material and complete your installation
without delay!
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Refuse the shipment entirely
ONLY if there is extreme
damage to most of the product. If you are unsure about what to do, call us toll free
(1.844.404.0484) while the driver is there and we will help with
the decision. Know, in the case of an entire shipment being
refused that it may take a number of weeks or more (depending on the
season) to get replacement material out to you
UPS / FedEx Shipping
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It is rare that this method of delivery results in
damaged material. If it does, please take pictures of the box, the
damaged material and the bill of lading. Send the pictures and
information to us at
damage@homeporchandpatiokits.com
Manufacturer Stock Trucks
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If there is damage to the contents of any box,
the entire box is to be
returned with the
driver.
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Keep all boxes whose contents are not damaged!
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Please note
All Damage on the bill of lading which the driver has you sign.
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Take pictures of the box(es) you are sending back,
the damaged material and the bill of lading that the driver has had
you sign.
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Please make note of any
descriptions on the boxes that are being
returned. This will help us know what needs to
be sent out to you without waiting for it to be
returned! Boxes that are properly documented and sent back will then be replaced and shipped out to you promptly.
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Send the pictures and information to us at
damage@homeporchandpatiokits.com
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SPECIAL NOTE: You will
have up to 48 hours, with no exceptions, to report any shortages or
hidden damage.
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In the Case of Shipping Damage or
Manufacturer Error
We
WILL ...
...work with you, the shipping company and the manufacturer to get you the replacement parts as quickly as possible. Manufacturing times and shipping distances
will obviously affect timelines.
We will NOT ...
• Respond to abusive behaviors. Like
you, all parties involved are human and deserve respect, patience
and understanding.
• Be responsible for replacement materials for damage that is not noted at the time
of delivery.
• Be responsible for claims of damage after the unit
has been signed for 'as received in good condition.' Though we
always go the extra mile, our ability to honor
such claims is
extremely limited.
(Click here for further explanation)
Nor can we...
• Offer monetary compensation for
customers' installation timelines that change due
to manufacturing or shipping delays.
• Offer monetary compensation for
customers' installation timelines
that
change due to damage during shipping.
• Offer monetary compensation to the customer or their contractor
for installation timelines
that change due
to manufacturing or shipping
damage/delays.
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The above set of instructions is given
for the benefit of our customers - -
minimizing paperwork, time and inconvenience in the case of damaged
material.
Please be sure you have read them in their entirety.
If you need points clarified, please feel free to contact us at
anytime with your questions.
Doing it yourself does not mean doing
it alone!
Toll Free: 1.844.404.0484
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