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Home Porch & Patio Kits

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Do-It-Yourself Home, Porch & Patio Kits and Materials

Porch Screening Systems, Insulated Modular Walls, Modular Sunrooms,
Screened Enclosures, Aluminum Patio Covers & Window Awnings

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From Innovation to Transformation... Doing it yourself does not mean doing it alone!

DIY Applications Designed for the Average Homeowner!

Patio Cover Kits



Screening Systems



Modular Sunrooms



Window Awning Kits




 

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Location Tool:  Home-Page | How to Receive Your Shipment


Planning for & Receiving a Residential Freight Shipment

 


Previous Page

 

Delivery InstructionsWe partner with manufacturers in both Canada and the U.S. We leverage the relationship our manufacturers have with all the major shipping companies and ship direct from manufacturer to your home, business or campground. It will be the manufacturer of your purchase who will package and ship the product.


Check out our Blog post on LTL shipping... https://homeporchpatio.blog/2017/11/14/ltl-hppki-and-you/#more-108

 

Estimated delivery times (usually 3-4 weeks for most products) should never be considered a guarantee. We work with our manufacturers to track the progress of your order as it moves through manufacturing, packaging and shipping.Home Porch and Patio Kits Inc. generally receives shipping information after the product ships and we are committed to sharing that information with you as it comes available to us.

 

We encourage you to call after about 3 weeks to check on the progress. Though it might take a couple of days to get information, we will be pleased to provide updates.

 

How We Ship

 

UPS / FedEx Ground

Smaller items, like window awnings or post purchase accessories or backordered items to fulfill the order, will ship by UPS or FedEx ground within the contiguous US.

UPS / FedEx will not deliver to APO, FPO or PO Box #'s.

We do not offer "Special Shipping Options" (3-Day, 2-Day, Overnight, etc.). Contact UPS / FedEx regarding standard delivery practices in your area.

 

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Common Carrier / LTL Shipping

Larger items will be delivered by Common Carrier, Less Than Truckload shipping. Some of the companies used by our manufacturers are ABF, ODFL, N&B, APA, YRC, Overnite Express or Estes. They typically use a large truck / 18 wheel semi-trailer with a 53' trailer for delivery purposes.
 

There is no way we can know whether your neighborhood has 'difficulties'  (mountain roads, overhead wires, dead end streets) which prevents a tractor trailer from making a delivery.
It is your responsibility to make this known at the time you place your order and we can talk about a 'plan B.'

 

The Process

  1. Once your order is ready and has been boxed or crated the carrier is notified and they zip over to the manufacturer to pick it up.

  2. Your order is then brought to the carriers origin service center where it is scanned and prepared for the journey to you.

  3. At this point a tracking number is activated for your order so that it can be tracked on its way to you. When we are provided with this number we share the carrier and tracking number with you.

  4. Your order will likely make a few stops along the way as the carrier picks up additional products for distribution from your local service center for that carrier

  5. At this point, the carriers local service center is commissioned to call you to set up a delivery time. They are generally pretty flexible in setting the day and time since you will need to be there to receive the product off the truck and sign for it.

  6. Last step is delivery day!

Helpful Tips
 

  • We strongly advise taking down the name and phone number of the local shipping dock that calls. In the unlikely scenario that they are not on time, it would be the local shipping dock you would call.
     

  • LTL shipments are delivered as 'curbside delivery.' The truck will stop at the bottom of the driveway. The driver's responsibility ends by opening up the back of the truck. The driver is not responsible for unloading the product. It is highly recommended that you have someone to help you unload your material from the truck and into the garage or backyard. That said, most driver's will be kind and helpful during this process!

 

 
  • In all cases your material / product will be packaged and shipped such that two people can carry the largest of the boxes. More often than not the boxes may be more awkward (long) than heavy. This is often what dictates the necessity of two people. The driver will always give you plenty of time to unload and inspect the boxes.

  • The shipment of your material is prepaid! Freight Carriers should not be charging you for deliveries described above. In the event that a clerical error has occurred - call us as soon as you can at 1.844.404.0484

  • If you believe you need help from the shipping company to offload your material, most docks have additional services that you can pay for. You can discuss this with the shipping company when they call you to set up a delivery time with you.

 

 

Though Home Porch & Patio Kits Inc. has no control over how shipping companies run their business,
we are always standing by to help in any way we can.

 

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"Hot Shot" Shipping

Larger items are also delivered by trucking firms that work with us to fill a single flat bed truck for deliveries into a number of states along the way. They typically use a large truck / 18 wheel semi-trailer with a 48' trailer for delivery purposes.
 

There is no way we can know whether your neighborhood has 'difficulties'  (mountain roads, overhead wires, dead end streets) which prevents a tractor trailer from making a delivery.
It is your responsibility to make this known at the time you place your order and we can talk about a 'plan B.'

 

The Process

  1. Once your order is ready and has been boxed or crated the carrier is notified and they zip over to the manufacturer to pick it up.

  2. Your order is then loaded on the flat bed with between 6-9 other orders depending on the size of the units.

  3. The manufacturer works with the single driver (no service center stops or unloading and reloading of material) and plans the route through several neighboring states.

  4. At this point, the driver begins to make appointments with the first couple of stops. He can only do this for one or two orders at a time since traffic, detours and other time sensitive factors are not under his control.

  5. The driver will likely be able to give you a 6 -12 hour advance notice of delivery. He will not be able to make other arrangements for another day. You will need to be there to receive the product off the truck and sign for it.

  6. Last step is delivery day!

Helpful Tips
 

  • We strongly advise taking down the name and phone number of the driver that calls. In the unlikely scenario that they are not on time, it would be the driver you would call.
     

  • The truck will stop at the bottom of the driveway. The driver's responsibility ends by releasing the straps over your order. The driver is not responsible for unloading the product. It is highly recommended that you have someone to help you unload your material from the truck and into the garage or backyard. That said, this method usually ends up with the most amount of praise for the drivers! :-)

 

 
  • In all cases your material / product will be packaged and shipped such that two people can carry the largest of the boxes. More often than not the boxes may be more awkward (long) than heavy. This is often what dictates the necessity of two people. The driver will always give you plenty of time to unload and inspect the boxes.

  • The shipment of your material is prepaid! Freight Carriers should not be charging you for deliveries described above. In the event that a clerical error has occurred - call us as soon as you can at 1.844.404.0484

  • Though this method might not give the delivery flexibility that comes with regular LTL it does minimize shipping damages and is worth your while working with it!

 

 

Though Home Porch & Patio Kits Inc. has no control over how shipping companies run their business,
we are always standing by to help in any way we can.

 

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*IMPORTANT*

Shipping product around North America is a complicated business. Their employees are generally great people, with families and responsibilities like you and me. They honestly do their best to get the product to you undamaged, however damage and accidents can occur.

 

Most companies, in the case of damage, will ask you to file a claim with the shipping company, pay for the replacement material to be sent out and then you would have to wait for the shipping company to give you a refund. NOT US! And this sets us apart...

It is imperative that you follow the instructions below, it allows for us to take the responsibility of dealing with shipping companies. By following the instructions below we will be able to send out the replacement material with no paperwork or cost to you.

To help avoid damages, some of our "materials supplied kits," which have materials longer than 16 feet,
may be cut down to smaller sizes, but still work with the design of your specific unit.

How to Receive Your Product

  • Inspect the boxes. If there is damage to the box, whether it is a crease in a long box or holes/tears in the cardboard take the time to open the box where the damage is and make sure there is no damage to the contents of the box.

  • Exercise good judgment! For example if the total width of your unit is 16' and there is damage to the last 2' of a 20' piece of gutter, then your can receive the damaged material and complete your installation without delay!

  • Refuse the shipment entirely ONLY if there is extreme damage to most of the product. If you are unsure about what to do, call us toll free (1.844.404.0484) while the driver is there and we will help with the decision. Know, in the case of an entire shipment being refused that it may take a number of weeks or more (depending on the season) to get replacement material out to you

UPS / FedEx Shipping

  1. It is rare that this method of delivery results in damaged material. If it does, please take pictures of the box, the damaged material and the bill of lading. Send the pictures and information to us at damage@homeporchandpatiokits.com

 

Common Carrier / LTL Shipping

  1. If there is damage to the contents of any box, the entire box is to be returned with the driver.

  2. Keep all boxes whose contents are not damaged!

  3. Please note All Damage on the bill of lading which the driver has you sign.

  4. Take pictures of the box(es) you are sending back, the damaged material and the bill of lading that the driver has had you sign.

  5. Please make note of any descriptions on the boxes that are being returned. This will help us know what needs to be sent out to you without waiting for it to be returned! Boxes that are properly documented and sent back will then be replaced and shipped out to you promptly.

  6. Send the pictures and information to us at damage@homeporchandpatiokits.com

Hot Shot Shipping

  1. Receive the entire shipment. If there is damage to the contents of any box, please note All Damage on the bill of lading which the driver has you sign.

  2. Take pictures of the box(es), the damaged material and the bill of lading that the driver has had you sign.

  3. Please make note of any descriptions on the boxes that are damaged. This will help us know what needs to be sent out to you without waiting for it to be returned! Boxes that are properly documented and sent back will then be replaced and shipped out to you promptly.

  4. Send the pictures and information to us at damage@homeporchandpatiokits.com

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In the Case of Shipping Damage or Manufacturer Error

 

We WILL ...

 ...work with you, the shipping company and the manufacturer to get you the replacement parts as quickly as possible. Manufacturing times and shipping distances
    will obviously affect timelines.

 

 

We will NOT ...

  • Respond to abusive behaviors. Like you, all parties involved are human and deserve respect, patience and understanding.

  • Be responsible for replacement materials for damage that is not noted at the time of delivery.
  • Be responsible for claims of damage after the unit has been signed for 'as received in good condition.' Though we always go the extra mile, our ability to honor
   such claims is extremely limited.
 (Click here for further explanation)

Nor can we...
  • Offer monetary compensation for customers' installation timelines that change due to manufacturing or shipping delays.

  • Offer monetary compensation for customers' installation timelines that change due to damage during shipping.
  • Offer monetary compensation to the customer or their contractor for installation timelines
that change due to manufacturing or shipping damage/delays.
 

 

 

The above set of instructions is given for the benefit of our customers - -
minimizing paperwork, time and inconvenience in the case of damaged material.

Please be sure you have read them in their entirety.
If you need points clarified, please feel free to contact us at anytime with your questions.

 

 

 

 

Doing it yourself does not mean doing it alone!
Toll Free: 1.844.404.0484

 

 

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 Hours of Operation:

 Monday-Friday | 8:00 am to 6:00 pm ET*

 Saturday | 10:00 am to 4:00 pm ET*

 Sunday | Closed

 *Except for US & CAN holidays

 

       
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*In any case of price or information discrepancy, this web site shall be taken as correct. All prices are subject to change without notice.
Web site pricing  - - In Canada: does not include freight rate up-charges to Newfoundland and Labrador, Vancouver Island, Nunavut, NWT, or the Yukon
Web site pricing  - - In USA: is for delivery within the contiguous US and does not include freight rate up-charges to AK, HI, PR or US Virgin Islands


Toll Free: 1.844.404.0484   Fax: 1.705.259.2264   Email: web@homeporchandpatiokits.com
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